In the process of implementation, IconRadford flushed out a number of issues with its external stakeholders. And that led to some changes post-implementation.
George Isles, IconRadford says, “So it came down to making sure that we had the financials, customer data, and product data in as good an order as possible, then getting that across to all who helped with the implementation.”
Because IconRadford was on SuiteSuccess, it was mainly a training journey, while Ogg handled the implementation.
George Isles, IconRadford continues, “We were working together on it, which is good. I learned a lot along the way.”
When It came to the website side of things there were a few issues to work through, however, Ogg and IconRadford worked together to sort them out.
George Isles, IconRadford says, “We came from a very tightly integrated package where we had no CMS at all. So, the new site gave us a huge amount of CMS, so it was about understanding how those two systems work together.”